SHIPPING AND ORDERING INFORMATION

 

Your Order

Once we received your order, it is processed and shipped within 24 hours.

Orders placed Monday through Friday before 11 AM EST will most likely ship that day. Orders placed after 11 AM EST will ship the next business day. Orders placed over the weekend, or on holidays will ship the next business day.

Prices

Prices are subject to change without notice. However, every effort will be made to inform customers about price changes.

Shipping Charges

Shipping charge will be calculated by the current UPS shipping rates.

Returns

Merchandise may be returned (if in original unopened condition) within 30 days of purchase date. An authorization number must be obtained before merchandise can be returned. Please call your Vetri-Science Sales Representative to obtain authoriztion number. Returns must be sent freight prepaid. Customer is liable for original freight charges, whether or not a freight allowance was applied to the original order. All returns after 30 days are subject to a 20% restocking fee. No returns after one year.

Product Damaged During Shipping

Damaged product (concealed or otherwise) is the responsibility of the carriers. If you receive a damaged parcel upon delivery, have the driver note "damaged" on the delivery sheet. Call your UPS office at once so an inspection can be made. Then call our office with your name and invoice number. Should you discover damaged product after opening the parcel, follow the same procedure (hold onto shipping container and damaged product). UPS or Vetri-Science Laboratories of Vermont cannot be held liable unless this procedure is followed. We will assist your efforts and apply credits appropriately.

All International orders should call 802-878-5508 for shipping quote. Please have your order ready when you call so that we can better assist you. If you decide to process your order without calling for a quote first, your shipping charge will be added later.

 

To establish a wholesale account, send e-mail to info@usanimalnutritionals.com
or call (800) 526-5227.